Refund Policies

Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.

Tournament Teams

1. Administrative Fee A non-refundable administrative fee of $50 will be deducted from all refunds to cover processing and administrative costs. 2. Full Refund (Minus Administrative Fee) Players who withdraw from the tournament more than 30 days before the scheduled start date will receive a refund of their registration fees, minus the $50 administrative fee. Example: If the tournament starts on August 15, withdrawals made before July 16 are eligible for a full refund minus the administrative fee. 3. No Refund Period No refunds will be issued for withdrawals made within 30 days of the tournament start date, as the team will have already incurred costs (e.g., tournament registration, ice time, equipment). Exception: In cases of documented medical emergencies or other extenuating circumstances (e.g., family emergencies), the team organizers may grant a partial refund or a credit for a future tournament. These cases will be reviewed on a case-by-case basis at the organizers’ discretion. For medical emergencies, a doctor’s note or relevant medical documentation must be provided with the refund request. If a partial refund or credit is granted, it will be minus the $50 administrative fee. 4. Tournament Cancellation If the tournament is canceled by the organizers or due to circumstances beyond the team’s control (e.g., weather, pandemic, or other unforeseen events), all players will receive a full refund of their registration fees, including the administrative fee. 5. Refund Request Process All refund requests must be submitted in writing to refunds@maverickshc.com. Approved refunds will be processed within 14 days of approval and issued in the same currency and through the same payment method as the original payment, unless otherwise agreed upon. 6. Policy Modifications The team organizers reserve the right to modify this refund policy. Any changes will be posted on the team’s website and communicated to registered players via email. Note: Changes to this policy will not affect players who have already registered under the current policy.

Checking Camps

Mavericks Checking Clinics — Refund Policy Spots are limited and ice + coaching staff are booked in advance, so refunds follow this schedule: • 14+ days before the first session: Full refund, less a non-refundable processing fee ($25). • 7–13 days before: 50% refund, or 100% credit toward a future Mavericks program. • Within 7 days of the first session: No refund or credit (your spot is reserved). • Injury/medical: A prorated credit for unused sessions with a doctor's note confirming the player can't participate. • If the Mavericks cancel a session (weather, rink, or low enrollment), you'll receive a full credit or refund for any affected sessions. All requests must be emailed to director@maverickshc.com.

Skills Camps

Full refunds are available for cancellations made 14 or more days before the program start date. Cancellations made 7–13 days before the start date will receive a 50% refund. No refunds will be issued for cancellations within 7 days of the start date or for missed sessions. Medical Exception: A full refund or program credit will be issued for documented injuries or illnesses that prevent participation, upon receipt of a physician's note. Program Cancellations: If Mavericks cancels a program, all registered participants will receive a full refund.

Video Lab

Upon purchasing a video review session or session pack, your coach will promptly be in touch to provide next steps and deliver the given services. All purchases are final and no refunds will be issued. However, if a scheduled session cannot take place, a session credit will be applied to your account for future use. Video review sessions rely on scheduling, film submission, and communication from the customer. Credits will not be applied when a session goes unfulfilled due to a failure or lack of communication on the customer's part — including, but not limited to, failing to attend a scheduled session without notice, failing to submit game film in time for the session, or failing or delaying to schedule. Session pack credits are valid for one (1) year from the date of purchase. Credits unused after this period will expire. If you need to reschedule a session, please provide at least 24 hours' notice. No-shows and late cancellations without communication will result in a forfeited session.